Customer Care & Order Support Specialist

KGPCo; Minnesota Lake Township (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Flexible Spending Accounts

401(k) with company match

Generous vacation and sick time

Pet insurance

Job summary

KGPCo in Minnesota Lake Township is seeking a Customer Service Representative to support customers as a primary point of contact. This role involves providing excellent service, managing order inquiries, and utilizing CRM software to document customer interactions.

The ideal candidate has an Associate's Degree and customer service experience and is proficient in Microsoft Office. This position offers medical, dental, and other benefits.

Qualifications

• Prior work experience in related office and/or customer service experience.
• Ability to establish a strong rapport with customers.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Serve as a point of contact to assigned customers.
• Provide excellent customer service and maintain positive relationships.
• Document activities using the CRM to ensure customer satisfaction.

Skills

Customer service experience

Proficient with Microsoft Office

Strong communication skills

Organizational skills

Education

Associate's Degree or equivalent

Job description

KGPCo in Minnesota Lake Township is seeking a Customer Service Representative to support customers as a primary point of contact. This role involves providing excellent service, managing order inquiries, and utilizing CRM software to document customer interactions.

The ideal candidate has an Associate's Degree and customer service experience and is proficient in Microsoft Office. This position offers medical, dental, and other benefits.