Senior Customer Service & Order Excellence Lead

PPC-Flex; Rome (GA); On-site; USD 28,000 - 37,000; Full time

Job summary

PPC-Flex in Kansas City, KS is seeking a Customer Service Specialist to support the Sales team and key customers. You will own orders from entry to delivery and mentor teammates within the Customer Service group.

The role emphasizes strong communication, problem solving, and cross-functional collaboration in a fast-paced manufacturing environment. Join a team dedicated to superior customer experiences.

Qualifications

• Excellent customer-facing communication and listening skills.
• Strong problem-solving abilities and guidance in urgent situations.
• Positive, patient, and team-focused attitude.
• Ability to juggle multiple priorities in a fast-paced environment.

Responsibilities

• Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery.
• Proactively review open orders and communicate changes before customers ask.
• Create shipping releases and manage expedited shipments when needed.
• Process returns, credits, samples, and pricing requests with speed and accuracy.
• Lead customer meetings focused on open orders, inventory, and service performance.

Skills

Customer-facing communication

Problem solving

Team-oriented

multitasking

Job description

PPC-Flex in Kansas City, KS is seeking a Customer Service Specialist to support the Sales team and key customers. You will own orders from entry to delivery and mentor teammates within the Customer Service group.

The role emphasizes strong communication, problem solving, and cross-functional collaboration in a fast-paced manufacturing environment. Join a team dedicated to superior customer experiences.