Account Relations Specialist – Customer Success

KGPCo; Lenexa, Northern (KS, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company match

Generous vacation policy

Medical, dental, vision plans

Job summary

KGPCo in Lenexa, KS is seeking a Customer Service/Order Entry Associate to serve as a point of contact for assigned customers. You will handle manual order entry inquiries, track order status, and coordinate delivery schedules.

The role requires strong communication, proficiency with Microsoft Office and CRM systems, and the ability to prioritize in a fast-paced environment. Benefits include comprehensive health plans and a 401(k) match.

Qualifications

• Associate’s Degree or equivalent preferred.
• Office and customer service experience required or equivalent.
• Proficient with Word, Excel, Outlook.
• Excellent written and verbal communication.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Builds and maintains positive relationships with customers.
• Handles manual order entry inquiries and order status.
• Documents activities in the CRM to ensure satisfaction.
• Participates in customer calls to provide updates.
• Performs other duties as requested by supervisor.

Skills

Customer service

Communication

Data entry

Basic math

Education

Associate’s Degree or equivalent

Tools

CRM software

Microsoft Office

Job description

KGPCo in Lenexa, KS is seeking a Customer Service/Order Entry Associate to serve as a point of contact for assigned customers. You will handle manual order entry inquiries, track order status, and coordinate delivery schedules.

The role requires strong communication, proficiency with Microsoft Office and CRM systems, and the ability to prioritize in a fast-paced environment. Benefits include comprehensive health plans and a 401(k) match.