Customer Account Manager

Godshall Recruiting; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Godshall Recruiting is seeking a detail-oriented Customer Service/Account Manager to oversee assigned accounts from order entry to delivery and post-sale support.

You will serve as the primary customer contact, coordinate with internal teams, verify pricing and shipping details, and ensure compliance with routing guides and procedures. ERP/EDI experience is required.

Qualifications

• 3+ years of customer service/account management for large national retailers, logistics and inventory management.
• Proficiency with Microsoft Office, Excel, EDI and ERP systems.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Oversee assigned customer accounts throughout the entire order process, from order entry through final delivery and follow-up support.
• Act as the primary contact for customers by providing updates, answering questions, and resolving account-related concerns.
• Review and process orders while verifying pricing, inventory, shipping details, and customer-specific requirements.
• Partner with internal teams and external business partners to ensure efficient order fulfillment and customer satisfaction.
• Monitor account compliance requirements, customer portals, routing guides, and operational procedures.
• Assist with reporting, returns, credits, documentation, and continuous improvement initiatives that enhance service and efficiency.

Skills

Customer service

Account management

Logistics

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Excel

EDI

ERP systems

Job description

• Is this your perfect fit?Enjoy building strong customer relationships while managing complex orders from start to finish.
• Thrive in a fast-paced environment where organization, communication, and problem-solving are key to success.
• Work well across multiple departments to ensure customers receive outstanding service and support.

• What your future day will look like:Oversee assigned customer accounts throughout the entire order process, from order entry through final delivery and follow-up support.
• Act as the primary contact for customers by providing updates, answering questions, and resolving account-related concerns.
• Review and process orders while verifying pricing, inventory, shipping details, and customer-specific requirements.
• Partner with internal teams and external business partners to ensure efficient order fulfillment and customer satisfaction.
• Monitor account compliance requirements, customer portals, routing guides, and operational procedures.
• Assist with reporting, returns, credits, documentation, and continuous improvement initiatives that enhance service and efficiency.

Type: Direct Hire

• To be a champion in this role, you will need:Associate's or Bachelor's degree preferred, equivalent experience considered.
• 3+ years of customer service/account management (for large national retailers), logistics and inventory management.
• Proficiency with Microsoft Office, Excel, EDI and ERP systems.

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.