Customer Account Lead

Mayville Engineering Company, Inc.; Hazel Park (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

Mayville Engineering Company, Inc. seeks a Customer Service Representative to address inquiries, process orders, and support account administration. You will collaborate across departments to ensure accurate order entry and timely deliveries.

The ideal candidate has at least two years of customer service experience, a high school diploma or equivalent, and strong communication, organizational, and problem-solving skills. Equal Opportunity Employer.

Qualifications

• 2 years of customer service experience required.
• High school diploma, GED, or equivalent required.
• Equal Opportunity Employer notice included.

Responsibilities

• Receive and address customer complaints and inquiries promptly.
• Enter and process purchase orders accurately.
• Assist in customer account management and administration.
• Drive process improvements to ensure on-time delivery.
• Coordinate across internal departments.
• Maintain accurate order system and track delivery status.
• Identify gaps and suggest improvements with a continuous improvement mindset.
• Uphold company policies in customer interactions.
• Support scheduling and release of job orders to the floor.
• Perform other duties as assigned.

Skills

Customer service orientation

Communication skills

Problem solving

Organization & time management

Investigative ability

Education

High school diploma or equivalent

Job description

Job Responsibilities

1. Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
2. Accurately enters and processes purchase orders.
3. Assists in customer account management and administration.
4. Drives process improvement to ensure quality and on-time product delivery.
5. Communicates and coordinates across internal departments.
6. Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
7. Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
8. Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
9. May assist with scheduling and releasing job orders to the floor.
10. Performs other duties as assigned.

Job Skills Requirements

• Ability to investigate and uncover information related to customer complaints or issues.
• Effective interpersonal, written, and verbal communication skills.
• Solid customer service skills, ensuring customer satisfaction.
• Strong organizational and time management skills.
• Good problem-solving and analysis skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Two years of prior customer service experience.

Qualifications

Experience

2 years: Customer service (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.