Customer Account Liaison – Order Fulfillment & Support

Cpflexpack; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

401(k) plan

Paid time off

Paid holidays

Life insurance

Short-term disability

Employee Assistance Program

Job summary

C-P Flexible Packaging in Buffalo, NY is seeking a Customer Service Representative to liaise between customers and internal teams, managing orders from placement through delivery. You will communicate proactively, track progress, and ensure accurate and timely information for customers and sales.

Ideal candidates have a high school diploma, strong Excel skills, and experience handling forecasting and orders.

Qualifications

• High School Diploma required; college education preferred.
• Experience in customer service and forecasting is preferred.
• Strong communication and collaboration skills.
• Ability to manage customer accounts and projects independently.
• Proficient in Excel and ERP reporting tools.

Responsibilities

• Receive and process customer orders with accuracy.
• Monitor orders through graphics and manufacturing processes.
• Provide updates on delays and offer alternatives.
• Maintain customer profiles, pricing, and order status.
• Coordinate shipments and expedite rush orders.
• Produce reports for management and customers.

Skills

Excel proficiency

Customer service

Communication

Team leadership

Education

High School Diploma

Some college or bachelor’s degree preferred

Tools

ERP reporting software

Database reporting

Job description

C-P Flexible Packaging in Buffalo, NY is seeking a Customer Service Representative to liaise between customers and internal teams, managing orders from placement through delivery. You will communicate proactively, track progress, and ensure accurate and timely information for customers and sales.

Ideal candidates have a high school diploma, strong Excel skills, and experience handling forecasting and orders.