Customer Service Representative

Krgstaffing; Town of Amherst (NY); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Krgstaffing is seeking a Customer Service Representative for a Northtowns distribution company to manage the full PO lifecycle from order placement through delivery and invoicing.

You will be the primary contact for assigned accounts, ensure accurate pricing and timely fulfillment, and maintain ERP/CRM records. This role requires proactive communication and a focus on customer satisfaction.

Aufgaben

• Manage purchase orders, ensuring accurate pricing, quantities, shipping dates, and invoicing.
• Track order status, backorders, inventory allocation, and delivery timelines.
• Collaborate with Sales, Purchasing, and Operations to resolve issues and ensure timely fulfillment.
• Maintain accurate ERP/CRM records and proactively communicate order updates.
• Identify process improvements to enhance efficiency and customer experience.

Jobbeschreibung

A Northtowns distribution company seeks a Customer Service Representative to manage the full purchase order lifecycle, from order placement through delivery and invoicing, while ensuring accuracy, proactive communication, and customer satisfaction.

Key Responsibilities

• Serve as the primary contact for assigned accounts, building strong relationships with purchasing agents and buyers
• Manage purchase orders, ensuring accurate pricing, quantities, shipping dates, and invoicing
• Track order status, backorders, inventory allocation, and delivery timelines
• Collaborate with Sales, Purchasing, and Operations to resolve issues and ensure timely fulfillment
• Maintain accurate ERP/CRM records and proactively communicate order updates
• Identify process improvements to enhance efficiency and customer experience