Custom Home Protection Advisor - Hybrid

Intuit, Inc.; Charlotte (NC); Hybrid; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Custom Home Protection llc in Charlotte, NC seeks a Custom Home Specialist to guide customers through choosing protection options and tailor solutions for their homes.

You will collaborate with internal teams, maintain accurate customer records, and deliver a consistent, high-quality experience across phone and email in a fast-paced hybrid setting.

Ideal candidates have strong communication skills, customer service experience, and the ability to manage multiple requests while meeting timelines.

Qualifikationen

• Strong interpersonal and communication skills.
• Customer service experience handling questions, concerns and follow-ups.
• Detail-oriented in a fast-paced environment.
• Able to work independently and as part of a team in hybrid settings.

Aufgaben

• Understand home protection goals, preferences and key property details.
• Recommend suitable protection options based on customer needs.
• Build and maintain accurate customer profiles, documentation, and case notes.
• Coordinate with internal stakeholders for smooth handoffs and timely resolutions.
• Provide responsive, professional communication by phone and email with a customer-first focus.

Kenntnisse

Customer service

Communication

Team collaboration

Attention to detail

Problem solving

Jobbeschreibung

Custom Home Protection llc in Charlotte, NC seeks a Custom Home Specialist to guide customers through choosing protection options and tailor solutions for their homes.

You will collaborate with internal teams, maintain accurate customer records, and deliver a consistent, high-quality experience across phone and email in a fast-paced hybrid setting.

Ideal candidates have strong communication skills, customer service experience, and the ability to manage multiple requests while meeting timelines.