Custom Home Specialist

Intuit, Inc.; Charlotte (NC); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Custom Home Protection llc in Charlotte, NC seeks a Custom Home Specialist to guide customers through choosing protection options and tailor solutions for their homes.

You will collaborate with internal teams, maintain accurate customer records, and deliver a consistent, high-quality experience across phone and email in a fast-paced hybrid setting.

Ideal candidates have strong communication skills, customer service experience, and the ability to manage multiple requests while meeting timelines.

Qualifications

• Strong interpersonal and communication skills.
• Customer service experience handling questions, concerns and follow-ups.
• Detail-oriented in a fast-paced environment.
• Able to work independently and as part of a team in hybrid settings.

Responsibilities

• Understand home protection goals, preferences and key property details.
• Recommend suitable protection options based on customer needs.
• Build and maintain accurate customer profiles, documentation, and case notes.
• Coordinate with internal stakeholders for smooth handoffs and timely resolutions.
• Provide responsive, professional communication by phone and email with a customer-first focus.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Problem solving

Job description

Custom Home Protection llc is seeking a Custom Home Specialist to support customers with tailored home protection solutions in a hybrid environment.

Position Summary

The Custom Home Specialist is responsible for helping customers evaluate their home protection needs and guiding them through selecting appropriate coverage options. This role combines strong customer service with practical problem-solving to ensure clients feel supported and confident at each step.

You will work collaboratively with internal teams to maintain accurate customer records, communicate clearly throughout the process, and deliver a consistent, high-quality experience for every client.

Key Responsibilities

• Engage with customers to understand home protection goals, preferences, and key property details

• Recommend suitable protection options based on customer needs and established guidelines

• Build and maintain accurate customer profiles, documentation, and case notes throughout the customer journey

• Coordinate with internal stakeholders to support smooth handoffs and timely resolution of customer requests

• Provide responsive, professional communication across phone and email while maintaining a customer-first focus

Required Qualifications

• Strong interpersonal and communication skills with the ability to build rapport quickly

• Customer service experience with the demonstrated ability to handle questions, concerns, and follow-ups

• Comfortable working in a fast-paced environment while maintaining attention to detail

• Ability to work effectively both independently and as part of a team in a hybrid setting

Preferred Qualifications

• Experience in sales, customer success, or client-facing support roles

• Familiarity with home-related industries such as property services, insurance, or home protection

• Proven ability to explain options clearly and accurately to non-technical customers

• Experience managing multiple customer requests while meeting expected service timelines