Custom Framing Lead & Sales Coach

Michaels; Warrington Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Michaels in Warrington Township, PA is seeking a Store Leader for the framing department who will coach a team of framers and drive custom framing sales. You will build strong customer relationships and create framing solutions that meet art needs.

As Manager on Duty, you will oversee daily operations, lead store initiatives, and partner with the Store Manager to ensure SOP compliance, safety, and exceptional service while achieving KPI targets.

Qualifications

• Basic computer skills required.
• Previous custom framing experience preferred.
• Retail management and sales leadership experience preferred.

Responsibilities

• Assist Store Manager in SOP compliance and store standards.
• Develop and coach the team selling behaviors.
• Lead delivery of high-quality custom framing solutions to customers.
• Achieve KPI targets and guide the framing team to meet them.
• Plan workload and scheduling with the Store Manager.
• Oversee inventory management and shrink/safety programs.
• Serve as Manager on Duty (MOD).
• Participate in interviewing, onboarding, coaching, and training of new team members; support talent development.
• Support omni-channel processes.

Skills

Team leadership

Customer relationship building

Retail operations

Job description

Michaels in Warrington Township, PA is seeking a Store Leader for the framing department who will coach a team of framers and drive custom framing sales. You will build strong customer relationships and create framing solutions that meet art needs.

As Manager on Duty, you will oversee daily operations, lead store initiatives, and partner with the Store Manager to ensure SOP compliance, safety, and exceptional service while achieving KPI targets.