Custodial Services Manager

Columbia University; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Columbia University in the City of New York is seeking a Manager of Custodial Services on the Morningside Campus. The role reports to the Director for Custodial Services and leads a team to deliver reliable custodial operations, develop programs, and optimize labor utilization.

The position emphasizes program development, resource allocation, safety, and collaboration with Facilities Management to ensure high-quality, cost-effective services for a broad client base.

Qualifications

• Bachelor's degree or 7 years supervisory experience with 5 years in custodial/maintenance.
• Experience managing custodial services including workflow, resources, and inventory.
• Strong MS Office skills and excellent communication.

Responsibilities

• Develops priorities and directs Supervisors to realize departmental objectives.
• Directs Supervisors in managing workload across the unit to ensure timely, quality service.
• Determines how to allocate resources during peak demand.
• Collaborates with Directors and other managers to maximize supportive services.
• Establishes performance standards to meet client expectations and tracks customer satisfaction.
• Assesses performance and applies corrective actions as needed.
• Supports Supervisors with disciplinary actions when required.
• Evaluates equipment, supplies, and procedures for improvement.
• Ensures custodial activities comply with regulatory guidelines.
• Assists in developing fiscal strategy for department goals.
• Reviews impact of capital plans on custodial services and adjusts programs.
• Supports safety programs to maintain a safe workplace.
• Oversees inventories to ensure adequate stocking levels.
• Hires, trains, evaluates, and terminates staff as needed.
• Interprets bargaining agreement and resolves related issues.
• Performs other duties as assigned.

Skills

MS Office

Communication

Staff supervision

Facilities management

Education

Bachelor's degree or 7 years supervisory experience

Tools

Inventory software

Job description

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $110,000 - $120,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Director for Custodial Services, the Manager is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Morningside Campus. Provides technical expertise to the custodial operation and defines specific programs necessary to maintain facilities in the most efficient and effective manner. Develops and implements custodial programs, routines and schedules. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly.

Responsibilities

• Develops priorities and directs Supervisors to realize departmental objectives
• Directs Supervisors in the management if workload across the unit to assure a timely and quality response to requests for service
• Determines the most effective manner to allocate resources during periods of peak demand
• Supports the Director and works closely with other Managers and Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of complimentary services
• Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction
• Continually assesses performance through established standard and applies corrective measures as required
• Assists individual supervisors as necessary with disciplinary actions
• Evaluates and makes recommendations on equipment, supplies, and procedures
• Ensures that all custodial activities and programs are accomplish in accordance with statutory requirements and regulatory guidelines
• Assists the Director in the development and implementation of fiscal strategy for achieving departmental gaols
• Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly
• Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff
• Oversees parts, materials, and equipment inventories to ensure adequate stocking levels
• Hires, trains, evaluates, and terminates staff as required
• Interprets the collective bargaining agreement and resolves issues that may arise
• Performs other duties as assigned

Minimum Qualifications

• Bachelor's degree or 7 years of demonstrated supervisory experience (union/non-union) with 5 years of related experience in custodial/maintenance services required
• Experience in the management of custodial services including workflow, resources, inventory management, and personnel management required
• Must have knowledge of cleaning Commercial, Facilities, and Buildings
• Computer literacy, strong knowledge of MS Office, and excellent oral and written communication skills required

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.