Custodial Services Supervisor

Columbia University; New York, Northern (NY, KY); Hybrid; USD 85,000 - 92,000; Full time

Job summary

Columbia University is seeking a Supervisor to oversee custodial services and ensure high-quality, reliable campus operations. The role reports to the Director of Custodial Services and focuses on delivering efficient support to academic and administrative units.

The position requires leadership of a 20-person staff, a bachelor’s degree, and 3–5 years of related experience in facilities. Weekend or off-hour work may be required.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of related experience including managing a unionized workforce.
• Knowledge of cleaning Commercial, Facilities and Buildings.
• Experience leading staff of at least 20.
• Strong computer literacy and MS Office skills; excellent written and verbal communication.

Responsibilities

• Develop priorities to realize departmental objectives; support programmatic and fiscal strategy.
• Administer performance standards; monitor productivity and customer satisfaction; maintain client communications.
• Coordinate development, implementation, and maintenance of programs, routines, and schedules.
• Collaborate with Facilities staff to maximize service provision and support safety programs.
• Direct supervision of staff; participate in hiring, training, evaluation, and termination as required.
• Interpret the collective bargaining agreement and resolve related issues.
• Evaluate equipment, supplies, and procedures; ensure activities comply with regulations.

Skills

Team leadership

Communication skills

Computer literacy

MS Office proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: Sunday, 8:00am - 5:00pm and Monday - Thursday, 1:30pm - 10:00pm
• Building:
• Salary Range: $85,000 - $91,500

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Director of Custodial Services, the Supervisor is responsible for delivering quality and reliable services to the academic and administrative units on campus.

Responsibilities

• The Supervisor is responsible for developing priorities to realize departmental objectives and supports the programmatic and fiscal strategy for achieving departmental goals
• Administers performance standards to meet the service expectations of a broad client base, monitors productivity measures to identify and track progress and customer satisfaction, and maintains effective communications with clients
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• Coordinates the development, implementation, and maintenance of programs, routines and schedules
• Works closely with other CU Facilities staff members to ensure a well-coordinated effort to maximize the provision of complimentary services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff
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• Directly supervises staff in the delivery of programs necessary to maintain facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required
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• Interprets the collective bargaining agreement and resolves issues that may arise.
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• Evaluates and makes recommendations on equipment, supplies and procedures.
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• Insures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required
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• Weekends or off-hour work may be required on occasion

Minimum Qualifications

• Bachelor's degree and/or its equivalent required
• A minimum of 3-5 years of related experience including managing a unionized work force required
• Must have knowledge of cleaning Commercial, Facilities and Buildings
• Must have experience leading, directing and managing a minimum staff of 20
• Computer literacy, strong knowledge of MS Office, and excellent oral and written communication skills required

Preferred Qualifications

• Experience in positions of increasing responsibility in custodial services or a related field within a large complex organization preferred

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.