Custodial Services Supervisor

Columbia University Facilities & Operations; New York (NY); On-site; USD 85,000 - 92,000; Full time

Job summary

Columbia University Facilities & Operations is seeking a Supervisor of Custodial Services to report to the Director of Custodial Services. The role delivers quality, reliable campus services and oversees a team to meet departmental goals.

The position requires a Bachelor’s degree (or equivalent) and 3–5 years managing a unionized workforce, with strong MS Office skills and excellent communication. Normal schedule includes Sundays and weekday evenings, with potential weekend work.

Qualifications

• Bachelor's degree or equivalent is required.
• 3-5 years of related experience including managing a unionized workforce.
• Knowledge of cleaning commercial facilities and buildings.

Responsibilities

• Develops priorities to realize departmental objectives and supports programmatic and fiscal strategy.
• Administers performance standards to meet service expectations and monitors productivity and customer satisfaction.
• Coordinates development, implementation, and maintenance of programs, routines, and schedules.
• Collaborates with CU Facilities staff to maximize services and supports safety programs.
• Directly supervises staff and participates in hiring, training, evaluation, and termination as required.
• Interprets the collective bargaining agreement and resolves issues.
• Evaluates equipment, supplies, and procedures; ensures regulatory compliance.
• Performs other related duties as required.
• Weekends or off-hour work may be required occasionally.

Skills

Leadership

Communication

Computer literacy

Education

Bachelor's degree

Tools

MS Office

Job description

• Standard Work Schedule: Sunday, 8:00am - 5:00pm and Monday - Thursday, 1:30pm - 10:00pm
• Building:
• Salary Range: $85,000 - $91,500

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: Sunday, 8:00am - 5:00pm and Monday - Thursday, 1:30pm - 10:00pm
• Building:
• Salary Range: $85,000 - $91,500

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Director of Custodial Services, the Supervisor is responsible for delivering quality and reliable services to the academic and administrative units on campus.

Responsibilities

• The Supervisor is responsible for developing priorities to realize departmental objectives and supports the programmatic and fiscal strategy for achieving departmental goals
• Administers performance standards to meet the service expectations of a broad client base, monitors productivity measures to identify and track progress and customer satisfaction, and maintains effective communications with clients
• Coordinates the development, implementation, and maintenance of programs, routines and schedules
• Works closely with other CU Facilities staff members to ensure a well-coordinated effort to maximize the provision of complimentary services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff
• Directly supervises staff in the delivery of programs necessary to maintain facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required
• Interprets the collective bargaining agreement and resolves issues that may arise.
• Evaluates and makes recommendations on equipment, supplies and procedures.
• Insures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required
• Weekends or off-hour work may be required on occasion

Minimum Qualifications

• Bachelor's degree and/or its equivalent required
• A minimum of 3-5 years of related experience including managing a unionized work force required
• Must have knowledge of cleaning Commercial, Facilities and Buildings
• Must have experience leading, directing and managing a minimum staff of 20
• Computer literacy, strong knowledge of MS Office, and excellent oral and written communication skills required

Preferred Qualifications

• Experience in positions of increasing responsibility in custodial services or a related field within a large complex organization preferred

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.