Custodial Quality Evaluator

Challenge Unlimited Inc; Sparta (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan

Life Insurance

401(k) Plan

Paid Time Off

Short Term Disability

Mileage Reimbursement

Job summary

Challenge Unlimited Inc is hiring a Quality Control Evaluator to join our team in Wisconsin. Reporting to the Manager of Quality Assurance, you will perform QC inspections, complete documentation, and help ensure contract compliance and customer satisfaction at assigned worksites.

You will audit performances, provide feedback, and assist with corrective actions. Strong communication and leadership will help drive continuous improvement, safety, and our company culture.

Qualifications

• High School diploma or GED required; 2 years of college preferred.
• 3+ years of janitorial contract experience; quality control, training, or inspection preferred.
• Problem solving, time management and attention to detail skills are essential.

Responsibilities

• Perform quality control inspections and complete QC reports according to criteria.
• Observe crew performance, report quality/safety observations, and assist with audits.
• Respond to customer inquiries and act as liaison between customer and company.
• Ensure compliance with QA standards, risk assessments, and contract requirements.
• Lead and mentor the team to drive continuous improvement and strong company culture.

Skills

Problem solving

Time management

Attention to detail

Education

High School diploma or GED

Some college (2 years)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Summary

Reporting to the Manager of Quality Assurance, the Quality Control Evaluator is responsible for performing quality control evaluations at assigned worksite(s) where people who have different abilities work with integrated teams and receive work support and development as needed — achieving the highest level of independence possible.
Completes Quality Control instruction, inspection, and recordkeeping processes to ensure contract compliance and customer satisfaction for the contract. Communicates work performance contract requirements to workers. Provides training, daily instructions on quality issues, support, and ongoing feedback to all workers on job duties, ensuring proper procedures and areas for continuous improvement, with a special focus on quality, safety, and company culture.

Location

Location: Fort McCoy, Sparta Wisconsin
Schedule: Full-Time
Days: Monday-Friday
Hours: 2pm-10pm
Pay: $22.62 per hour + Benefits

Responsibilities

• Quality Inspections — Support the Company’s mission by providing quality control services needed for effective business operations. Conduct regular inspections using established inspection criteria and procedures and complete QC reports. Immediately report any deficiencies and any customer complaints to appropriate operations staff.
• Audit — Observe and monitor crew members’ work performance; report quality and safety-related observations to Quality Control Manager and provide feedback to QC Manager regarding recommended corrective or preventative actions. Assist the QC Manager with completing audits and entering key info into the QMS (Quality Management System) database for tracking, trending, and inspection. May participate in investigations of allegations of fraud, abuse, or waste.
• Customer Satisfaction — Develop professional working partnerships with current and potential key contracting representatives, subcontractors, vendors, and site occupants. Develop and establish appropriate communication methods; promptly investigate and report customer complaints, questions, and requests to the supervisor(s) of the workers assigned to the specific work location. Serves as a liaison between the customer and the Company.
• Compliance — Execute all quality control activities in accordance with identified Quality Assurance standards, Quality Manual—current revision, company procedures, client specifications and contract requirements. Assist in completion of generic and project specific risk assessments.
• Effective Leadership — Encourage effective outcomes and accountability. Communicate expectations. Evaluate the team for continual improvement, efficiency, and effectiveness. Initiate, coordinate, and enforce systems, policies, and procedures. Mentor and develop the team through training and problem resolution. Build an effective Company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.

Qualifications

Education: High School diploma or GED required. Preferred: 2 years of college.

Experience: 3+ years work experience in janitorial contract. Experience in quality control, training, or inspection preferred. Requires problem solving, time management and attention to detail skills.

Certifications/Licenses: For Custodial in WI: ISO 9001 Certification preferred

Computer Skills: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook

Background Checks: Must pass various State and Federal registry checks, criminal background check, credit history check and DCFS Abuse and Neglect Tracking System Check.

Driving: Must pass driving history check and Company policy criteria. Must maintain a valid drivers license and be at least 21 years or older to drive. Company travel using a personally insured vehicle is required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic & AD&D)
• 401(k) Plan
• Paid Time Off (Vacation, Sick, & Holidays)
• Short Term Disability
• Mileage Reimbursement

Physical Demands

• Sitting: Frequently sitting in the normal course of office-sedentary type work.
• Standing: Occasionally standing, walking, bending, squatting, reaching, and twisting in the normal course of office-sedentary type work and for training workers.
• Hearing, Speaking: Frequently listens and speaks with managers, clients, and employees to communicate instructions, exchange feedback, conduct meetings and communicate regarding contracts.
• Seeing: Continually visually alert to monitor employee and client actions, work with computer systems, documents, and reports and to drive in the course of work.
• Handling: Frequently using hands in typing, calculating, filing, phone and other office equipment use.
• Movement: Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting, and kneeling inspect buildings or work with Customer representative. Frequently exposed to pollen, gas, oil, dirt, and high and low temperatures of 0-100 degrees.
• Lifting: Occasionally lifting, carrying, and pushing or pulling up to 10 pounds in the normal course of office work.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.