Custodial Quality Evaluator

Challenge-Unlimited-Inc; Sparta (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Life Insurance

401(k) Plan

Paid Time Off (Vacation, Sick, & H

Short Term Disability

Mileage Reimbursement

Job summary

Challenge Unlimited is seeking a Quality Control Evaluator in Sparta, WI to perform QC assessments at assigned worksites, ensuring contract compliance and customer satisfaction. The role reports to the Manager of Quality Assurance and involves training workers, providing feedback, and upholding high standards of quality and safety.

The ideal candidate has a High School diploma or GED (2 years of college preferred), experience in quality control or inspection, and a valid driver’s license.

Qualifications

• High School diploma or GED required; two years of college preferred.
• Experience in custodial or contract work; quality control or inspection preferred.
• Valid driver's license; ability to drive a company vehicle.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Must pass state/federal background checks and DCFS checks.
• Must be 21+ and have acceptable driving history.

Responsibilities

• Quality Inspections: conduct inspections using established criteria and complete QC reports.
• Audit: monitor work performance and assist with audits and data entry into QMS database.
• Customer Satisfaction: liaise with contracting representatives, vendors, and site occupants; investigate complaints.
• Compliance: follow QA standards and risk assessments.
• Effective Leadership: mentor the team; uphold company culture and goals.

Skills

Quality control

Attention to detail

Communication

Education

High School diploma or GED

2 years of college (preferred)

Tools

Excel

Word

PowerPoint

Outlook

Job description

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Summary

Reporting to the Manager of Quality Assurance, the Quality Control Evaluator is responsible for performing quality control evaluations at assigned worksite(s) where people who have different abilities work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.
Completes Quality Control instruction, inspection, and recordkeeping processes to ensure contract compliance and customer satisfaction for the contract. Communicates work performance contract requirements to workers. Provides training, daily instructions on quality issues, support, and ongoing feedback to all workers on job duties, ensuring proper procedures and areas for continuous improvement, with a special focus on quality, safety, and company culture.

Location

Fort McCoy, Sparta Wisconsin
Full-Time
Monday-Friday
2pm-10pm
$22.62 per hour + Benefits

Responsibilities

• Quality Inspections
  Support the Company’s mission by providing quality control services needed for effective business operations. Conduct regular inspections using established inspection criteria and procedures and complete QC reports. Immediately report any deficiencies and anycustomer complaints to appropriate operations staff.
• Audit
  Observe and monitor crew members’ work performance; report quality and safety-related observations to Quality Control Manager and provide feedback to QC Manager regarding recommended corrective or preventative actions. Assist the QC Manager with completing audits and entering key info into the QMS (Quality Management System) database for tracking, trending, and inspection. May participate in investigations of allegations of fraud, abuse, or waste.
• Customer Satisfaction
  Develop professional working partnerships with current and potential key contracting representatives, subcontractors, vendors, and site occupants. Develop and establish appropriate communication methods; promptly investigate and report customer complaints, questions, and requests to the supervisor(s) of the workers assigned to the specific work location. Serves as a liaison between the customer and the Company.
• Compliance
  Execute all quality control activities in accordance with identified Quality Assurance standards, Quality Manual—current revision, company procedures, client specifications and contract requirements. Assist in completion of generic and project specific risk assessments.
• Effective Leadership
  Encourage effective outcomes and accountability. Communicate expectations. Evaluate the team for continual improvement, efficiency, and effectiveness. Initiate, coordinate, and enforce systems, policies, and procedures. Mentor and develop the team through training and problem resolution. Build an effective Company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.

Qualifications

• Education: High School diploma or GED required. Preferred: 2 years of college.
• Experience: Work experience in Custodial or other contract areas; janitorial, housekeeping, hospital sanitation or food service required. Experience in quality control, training, or inspection preferred.
• Certifications/Licenses: Drivers license
• Computer Skills: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Background Checks: Must pass various State and Federal registry checks, criminal background check, credit history check and DCFS Abuse and Neglect Tracking System Check.
• Driving: Must pass driving history check and Company policy criteria. Must maintain a valid drivers license and be at least 21 years or older to drive. Company travel using a personally insured vehicle is required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic & AD&D)
• 401(k) Plan
• Paid Time Off (Vacation, Sick, & Holidays)
• Short Term Disability
• Mileage Reimbursement

Physical Demands

Sitting: Frequently sitting in the normal course of office-sedentary type work.

Standing: Occasionally standing, walking, bending, squatting, reaching, and twisting in the normal course of office-sedentary type work and for training workers

Hearing, Speaking: Frequently listens and speaks with managers, clients, and employees to communicate instructions, exchange feedback, conduct meetings and communicate regarding contracts.

Seeing: Continually visually alert to monitor employee and client actions, work with computer systems, documents, and reports and to drive in the course of work

Handling: Frequently using hands in typing, calculating, filing, phone and other office equipment use.

Movement: Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting, and kneeling inspect buildings or work with Customer representative. Frequently exposed to pollen, gas, oil, dirt, and high and low temperatures of 0-100 degrees.

Lifting: Occasionally lifting, carrying, and pushing or pulling up to 10 pounds in the normal course of office work.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.