Cust Care Rep I

SmartRecruiters, Inc.; South Portland (ME); On-site; USD 19,000 - 25,000; Full time

Job summary

Mindlance is seeking a Cust Care Rep I in South Portland, ME for a 12+ month engagement. The role involves handling customer inquiries about benefits, contracts, and claims, while documenting interactions and coordinating with multiple internal teams. Requires a high school diploma or GED and up to 1 year of related experience.

Shift is Monday through Friday, 8:30am to 5pm. The candidate will use PC systems to access information, support customers, and ensure timely resolution of routine

Qualifications

• Requires HS diploma or GED with up to 1 year in automated customer service.

Responsibilities

• Responds to customer questions via telephone and written correspondence about benefits, contracts, eligibility and claims.
• Documents information and outcomes in the database and tracks inquiries for analysis.
• Maintains positive customer relations and coordinates with internal functions to resolve requests in a timely manner.
• Handles routine inquiries under supervision and uses PC systems for information gathering and troubleshooting.

Skills

Customer service

Education

HS diploma or GED

Job description

Hi,

This is Darakshan Naaz from Mindlance and this is in reference to your resume posted on Job Portal. We have an exciting opportunity for Cust Care Rep I @ South Portland, ME with one of our direct client.

The details of the position are:

Job Title : Cust Care Rep I

Duration : 12+ months (Extendable based on the business needs)

Shift Hours : Monday through Friday 8:30am-5pm

Description:

SUMMARY:

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate per-employment test battery.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Qualifications

EDUCATION/EXPERIENCE:

Requires
a HS diploma or GED; up to 1 year of previous experience in an
automated customer service environment; or any combination of education
and experience, which would provide an equivalent background.

Call Center Experience and Health Care Background.