Cust Care Rep I

SmartRecruiters, Inc.; Fond du Lac (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a customer service representative to respond to inquiries by phone and email regarding benefits, contracts, eligibility, and claims.

You will analyze issues, document outcomes, and maintain positive relations while coordinating with internal teams to resolve requests promptly. The role involves using a PC/image station to gather information, track activities in the database, and research data to address operational challenges and customer service questions.

Qualifications

• HS diploma or GED required.
• Up to 1 year of experience in an automated customer service environment or equivalent education/experience.
• Ability to document inquiries and outcomes clearly for tracking.

Responsibilities

• Responds to customer questions by telephone and written correspondence.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents activities in the database.
• Maintains positive customer relations and coordinates with internal functions.
• Researches data to address operational challenges and customer service issues.

Skills

Customer service

Communication

Data entry

Documentation

Education

HS diploma or GED

Job description

Job Description

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers

Qualifications

Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information will be kept confidential according to EEO guidelines.