Cust Care Rep I

SmartRecruiters, Inc.; Virginia Beach (VA); On-site; USD 31,000 - 42,000; Full time

Job summary

Mindlance is seeking a customer service professional to join our team delivering support on insurance benefits and provider contracts. You will handle routine inquiries by phone and email, document outcomes, and ensure timely responses.

Under supervision, you will analyze issues, access information via computer systems, and coordinate with internal teams to meet client needs while maintaining accurate records and positive customer relations.

Qualifications

• Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or equivalent background.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure requests are handled appropriately and timely.

Skills

Recent call center experience

Education

High School diploma or GED

Job description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com.

Job Description

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.

Qualifications

Recent call center experience with handling inbound or outbound calls