Customer Care Representative

Mindlance; Woodland (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting company is seeking a customer service representative to address inquiries related to insurance benefits and claims. The ideal candidate will have a high school diploma or GED and up to one year of experience in an automated customer service environment. Responsibilities include responding to customer questions via phone and email, analyzing issues, documenting outcomes, and maintaining positive relations with customers. This position aims to ensure timely and effective resolution of requests.

Qualifications

• Up to 1 year of previous experience in an automated customer service environment.
• Any combination of education and experience providing an equivalent background.

Responsibilities

• Responds to customer questions regarding insurance benefits and claims.
• Analyzes problems and provides information and solutions.
• Documents inquiry outcomes for accurate tracking and analysis.
• Coordinates with various functions to ensure timely handling of customer requests.

Education

HS diploma or GED

Job description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com.

Job Description

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Qualifications

EDUCATION/EXPERIENCE: Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.