Cust Care Rep II

SmartRecruiters, Inc.; Cerritos (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Cerritos, CA is seeking a customer service specialist for a busy call center. The role focuses on analyzing problems, providing information and solutions, and documenting inquiries in the database.

You will handle follow-up calls and emails, assist internal and external customers with information about services, and maintain positive customer relations. A high school diploma and 6–24 months in automated customer service, preferably healthcare or insurance, are requested.

Qualifications

• Requires proficiency in basic customer service functions.
• Handles follow-up calls and emails to answer questions.
• Documents inquiry outcomes for tracking and analysis.

Responsibilities

• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents changes in the database.
• Maintains positive customer relations and coordinates with various functions within the company.
• Responds to internal and external customer information requests.

Skills

Call center

Bilingual

Education

High school diploma or equivalent

Job description

Job Description

SKILLS: Call Center and bilingual is must.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

Qualifications

EDUCATION/EXPERIENCE: Requires a High school diploma or equivalent
(GED); 6-24 months experience in automated customer service environment,
preferably in healthcare or insurance sector or any combination of
education and experience, which would provide an equivalent background.

Additional Information

All your information will be kept confidential according to EEO guidelines.