Customer Intake Specialist

Mindlance; Portland (ME); On-site; USD 21,697; Full time

Job summary

A national recruiting company is seeking a CIS II for their Portland, ME location. The successful candidate will manage incoming authorizations, coordinate with healthcare professionals, and ensure quality service. Applicants should have a high school diploma and relevant call center experience, along with strong customer service skills and the ability to quickly learn new systems. This role offers a pay rate of $15.75/hour and is expected to last over 3 months with potential for extension.

Qualifications

• Minimum HS Diploma, post-secondary or equivalent call center experience required.
• Call center experience may be required.
• Proven ability to quickly learn new systems and processes; 6 plus years' experience.

Responsibilities

• Triage all incoming authorizations and monitor authorizations.
• Identify and direct beneficiaries to appropriate, cost-effective medical care.
• Commitment to offering quality service to internal and external customers.

Skills

Attention to detail

Customer service skills

Ability to adapt

Education

High School Diploma or equivalent

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Job Title : CIS II

Job Location : 30 Atlantic Place ,Portland , ME 04101

Pay – rate : $ 15.75/hr

Duration : 3+ months ( possibility of Extension)

Hours : Monday - Friday 8:00 am – 5:00 pm or 9:00 am – 6:00 pm

Job Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
• Identify and direct beneficiaries to the most appropriate, cost effective medical care;
• Processes request for authorization according.
• Commitment to offering quality service to internal and external customers;
• Ability to respond quickly and proactively to customer queries;
• Demonstrated teamwork through flexibility and reliability; superior customer service skills;
• Ability to adapt to varied situation and exercise sound judgment

Qualifications

• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
• Call center experience may be required; Attention to detail;
• Proven ability to quickly learn new systems and processes; 6 plus years' experience.

Additional Information

Thanks & Regards;

Krishna Swaroop