CUMBERLAND, MD - IT DEPLOYMENT AND MIGRATION SUPPORT

Heunets; Cumberland (MD); On-site; USD 34,000 - 55,000; Full time

Job summary

Heunets is seeking a Desktop Support Technician to join as a 1099 independent contractor. This role covers on-site end-user device support, workstation setup, imaging, BIOS configuration, VPN, and identity/SSO tasks, as part of a broader migration and cutover project.

You will also perform physical site readiness, network and data-center support, and post-cutover hypercare with on-site Level 2 assistance. The position requires hands-on technical aptitude, strong communication, and the ability to

Qualifications

• Perform on-site desktop and laptop support for end users.
• Coordinate with remote engineering teams during migration and cutover.

Responsibilities

• Perform physical site readiness checks and ensure power, cooling, cabling, and connectivity.
• Set up and configure end-user devices, BIOS, drivers, VPN, and authentication.
• Support identity/SSO configuration and Microsoft 365 profile migrations.
• Perform network and data center support including switch/router/WAP installation and testing.
• Execute migration and cutover activities per runbook and provide post-cutover hypercare support.
• Document activities, update tickets, and communicate status to stakeholders.

Job description

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

1. Pre-Cutover / Site Readiness

• i. Perform physical site walkthroughs.
• ii.Verify rack space, power, cooling, cabling, and network connectivity.
• iii.Validate endpoint and device inventory.
• iv.Stage loaner devices and available spare equipment.
• v. Perform basic connectivity and site readiness checks.
• vi.Confirm site access, workspace, equipment, and required technical tools.

2. Workstation & End-User Device Support

• i.Set up laptops, desktops, workstations, and other end-user devices.
• ii.Perform hardware configuration and system setup.
• iii.Perform OS imaging and software installation.
• iv.Configure BIOS, drivers, network connectivity, VPN, authentication, encryption, and endpoint settings.
• v.Join or remediate devices to the required domain.
• vi.Support identity/SSO configuration.
• vii.Support Microsoft 365 profile migration.
• viii.Perform MDM enrollment as required.
• ix.Perform device replacements and hot-swaps when required.
• x.Provide hands-on support for user login, peripherals, printers, and access-related issues.
• xi.Provide basic user orientation on migrated systems.

3. Network / Smart Hands Support

• i.Physically install, rack, stack, patch, and connect switches, routers, and wireless access points.
• ii.Perform port activation and LAN/WAN/Wi-Fi connectivity testing.
• iii.Verify physical network connectivity and cabling.
• iv.Label and tag cables following changes.
• v.Install and test wireless access points.
• vi.Perform equipment shutdowns, restarts, and power cycles when directed.
• vii.Perform physical-layer troubleshooting and network re-patching.
• viii.Troubleshoot and replace copper/fiber patch cables.
• ix.Perform basic hardware/module replacements under the direction of the remote engineering team.

4. Compute / Data Center Support

• i.Rack, stack, cable, and physically install servers and other IT equipment.
• ii.Perform server and device status checks.
• iii.Perform basic server hardware replacements under remote engineering direction.
• iv.Perform server/device restarts and power cycles as required.
• v.Validate server and application connectivity following migration activities.
• vi.Validate storage mappings.
• vii.Escalate platform-level issues to the appropriate engineering team.

5. Migration / Cutover Support

• i.Execute assigned activities according to the migration runbook.
• ii.Provide on-site Level 2 technical support during migration and cutover activities.
• iii.Perform real-time troubleshooting of endpoint, identity, authentication, and network issues.
• iv.Provide hands-on support to end users during the migration.
• v.Coordinate with remote engineering teams for troubleshooting and escalations.
• vi.Update tickets and work activities as required.
• vii.Provide regular status updates throughout the assigned activities.

6. Post-Cutover / 48-Hour Hypercare

• i.Provide on-site/on-call Level 2 support during the hypercare period.
• ii.Monitor and respond to incidents following the migration.
• iii.Perform rapid triage and resolution of priority incidents.
• iv.Validate endpoint functionality, authentication, and SSO.
• v.Perform connectivity and application checks.
• vi.Continue providing hands-on end-user support.
• vii.Escalate unresolved issues with complete technical details.
• viii.Complete final review and handoff of any remaining open issues.

7. Decommissioning

• i.Disconnect and de-rack equipment scheduled for decommissioning.
• ii.Record decommissioned equipment and update the required documentation.
• iii.Technicians will not be responsible for disposal or recycling of equipment.

8. Documentation & Reporting

• i.Keep tickets and activity records updated.
• ii.Document completed work, issues encountered, troubleshooting performed, equipment involved,and resolutions.
• iii.Complete site readiness and installation documentation.
• iv.Update rack, cabling, and equipment information as required.
• v.Maintain issue and resolution logs.
• vi.Obtain user acknowledgement where required.

Technicians assigned to this project are expected to:

• i.Follow the approved migration runbook and instructions provided by the remote engineering team.
• ii.Bring the required laptop, connectivity equipment, console cable,Ethernet patch cables, and basic technical toolkit.
• iii.Follow all site safety, PPE, access, and escort requirements.
• iv.Maintain professional communication throughout the engagement.
• v.Keep tickets, activity records, and status updates current