Desktop Support Technician

The Fountain Group

North Charleston (SC)

On-site

USD 34,000 - 45,000

Full time

3 days ago

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Benefits offered by this job

Mileage reimbursement

Travel opportunities

Job summary

The Fountain Group is seeking a Desktop Support Technician to provide first-level IT support for end users across five sites. This on-site role will resolve desktop, laptop, mobile, network, and peripheral issues while upholding enterprise IT standards and cybersecurity requirements.

Based in the Charleston area, the position includes occasional travel up to an hour to other sites (10–15%), mileage reimbursement, potential after-hours work, and a 1-year initial term with extensions based on

Qualifications

Associate degree or equivalent IT experience required.
2+ years desktop support or help desk experience.
Basic Windows OS, networking, and Active Directory knowledge.
Experience in manufacturing or enterprise environments preferred.

Responsibilities

Provide first point of contact for IT support requests.
Troubleshoot hardware, software, printer, network, and connectivity issues.
Manage incidents and service requests via ticketing system.
Deploy and configure desktops, laptops, and devices.
Assist with Active Directory account administration.
Support endpoint security tools and patch management.
Educate users on IT policies and best practices.
Support deployment of mobile devices and enterprise mobility management.
Participate in local IT projects and infrastructure upgrades.

Skills

Customer service

Problem solving

Technical troubleshooting

Attention to detail

Time management

Documentation

Teamwork

Adaptability

Communication skills

Education

Associate degree in IT or related field

Equivalent experience

Tools

Tanium

CrowdStrike

Macrium Reflect

SOTI

Zoom Rooms

Microsoft 365

Print Services

Job description

This position will sit at onsite but will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends.

Pay: $28.93/hour

Duration: 1 year to start with extensions/conversion based on performance and headcount approval.

Job Summary

The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.

The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

Key Responsibilities

End User Support

Serve as the first point of contact for IT support requests and walk-up support.
Troubleshoot hardware, software, printer, network, and connectivity issues.
Resolve incidents and service requests through the ticketing system.
Escalate complex technical issues to senior support personnel when required.
Provide exceptional customer service and end-user education.

Desktop and Device Deployment

Configure and deploy desktop computers, laptops, and manufacturing workstations.
Join devices to corporate domains and perform Active Directory account administration.
Install and validate required enterprise tools, including endpoint security and management software.
Configure network settings and user access permissions.
Support deployment and setup of mobile devices and enterprise mobility management solutions.
Assist users during equipment installations and replacements.

Endpoint Administration

Verify proper installation and functionality of endpoint management and security tools.
Assist with software updates, operating system updates and patch management activities.
Maintain accurate device inventories and asset documentation.
Review and remediate endpoint compliance issues.

Basic Network Support

Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
Assist with IP address management and network audits.
Support VLAN and subnet documentation efforts.
Escalate advanced network issues to site leadership or networking teams.

Security and Compliance

Follow and reinforce cybersecurity policies and device usage requirements.
Support endpoint security initiatives including antivirus and endpoint protection platforms.
Assist with user account reviews and device audits.
Help ensure systems remain compliant with enterprise standards and best practices.

System Maintenance and Audits

Perform periodic audits of:

Active Directory computer accounts
Device inventories
Backup coverage
Endpoint management systems
Security tool functionality
File share access permissions

Assist with documentation updates and infrastructure reviews.

Support backup verification and recovery testing activities.

Customer Education

Educate users on:

Manufacturing versus standard corporate device requirements
Mobile device management practices
Collaboration room technologies
Printing services and limitations
Corporate IT standards and procedures

Project Support

Assist with local IT projects and infrastructure upgrades.
Support equipment installations, moves, adds, and changes.
Execute assigned project tasks with direction from senior IT staff.

Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
2+ years of desktop support or IT help desk experience.
Basic understanding of Windows operating systems, networking, and Active Directory is required.
Experience supporting end users in a manufacturing or enterprise environment is preferred.

Technical Skills

Operating Systems