Culture-Driven Resident Services Director

Arrow Senior Living Management; North Royalton (OH); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental, Vision insurance

Disability insurance

Tuition reimbursement

Paid time off

Job summary

Arrow Senior Living is seeking a Resident Services Director in Cleveland, OH. The role leads the community's activities and engagement, ensuring seniors receive compassionate, first‑class service and a vibrant living environment.

You will oversee events, coordinate resident programs, and work closely with staff to maintain high satisfaction and quality of life for residents and families.

Qualifications

• Must be at least eighteen (18) years old.
• Experience in conducting group activities and evaluating resident needs.
• Ability to read, write, understand, and communicate in English at a minimum of 12th grade.
• Professional appearance and conduct with clear verbal and written communication.

Responsibilities

• Lead and manage Resident Services to shape events and resident engagement.
• Develop, run, and maintain a high‑quality activities program for seniors.
• Ensure resident satisfaction daily through compassionate, first‑class service.

Skills

Group activities

Communication

English proficiency

Professional appearance

Criminal clearance

Driving record

Chauffeur license

Physical stamina

Age 18+

Job description

Arrow Senior Living is seeking a Resident Services Director in Cleveland, OH. The role leads the community's activities and engagement, ensuring seniors receive compassionate, first‑class service and a vibrant living environment.

You will oversee events, coordinate resident programs, and work closely with staff to maintain high satisfaction and quality of life for residents and families.