Arrow Resident Services Director (Full Time)

Arrow Senior Living Management LLC; Solon (OH); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Weekly recognition program

Life insurance

Paid time off

Tuition reimbursement

Employee referral program

Complimentary meal per shift

Daily Pay

Direct Deposit

Promote from within

Job summary

Arrow Senior Living Management LLC in Cleveland, OH is seeking a Resident Services Director to lead the community's activities and engagement. The role focuses on shaping events, developing a high-quality activities program, and ensuring residents' engagement and satisfaction daily through compassionate service.

You will oversee a team, work to know each resident's preferences, hire/train volunteers, and promote from within.

Qualifications

• Experience in conducting group activities.
• Ability to read, write, understand English at a 12th grade level.
• Professional appearance and conduct.

Responsibilities

• Be a Culture Creator by setting the tone of events and engagement for residents.
• Develop, run, and maintain a quality activities program that enriches residents' lives.
• Lead Resident Services and ensure resident engagement and satisfaction with compassionate, first-class service.

Skills

Group activities

English proficiency

Verbal communication

Written communication

Job description

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents’ quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”

-Arrow Team Member

Position: Resident Services Director

Position Type: Full Time

Location: Cleveland, OH

Salary Range: $42,640 to $65,000

and up to $4,000 in performance based bonuses- annually

Shift Schedule: Monday-Friday 8am-5pm

Manager on Duty Weekend Rotation: 10am-2pm

Come join our team at Arrow Senior Living!

We are looking for someone (like you):

• Be a Culture Creator. As the director of Resident Services, you set the tone of the community’s events as well as the engagement of residents who call the community home.
• Be a Host with the Most: Develop, run, and maintain a quality activities program that enriches the lives of the seniors in the community.
• Be a Heart of the Community: As the leader of Resident Services, it’s your job to know each resident, their likes and dislikes, and ensure their engagement and satisfaction every day through compassionate, first-class service.

What are we looking for?

• You must be at least eighteen (18) years of age.
• You s hall have at least one year of experience in conducting group activities and be knowledgeable in evaluating resident needs, supervising other employees, and in training volunteers.
• Knowledge of the requirements for providing care and supervision appropriate to the residents.
• Able to read, write, understand, and communicate in English at a minimum of 12 th grade proficiency.
• You will possess clear verbal and written communication skills.
• Able to follow written and verbal directions and apply practical solving skills if needed.
• You will have a p ositive and energetic attitude.
• You must be professional in appearance and conduct.
• You must have the ability to frequently lift and/or move items up to 50 pounds.
• You must be criminally cleared.
• Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
• Must have a clean driving record as per the insured’s policy.
• Possess and maintain the specific state-required chauffeur class license.

Employment Benefits (We value our benefits):

• Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.
• Medical, Dental, Vision insurance (1st of the month following 60 days of employment -Full Time)
• Disability insurance (Full Time)
• Employee assistance program
• Weekly Employee Recognition Program
• Life insurance (Full Time)
• Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)
• Tuition Reimbursement (after 90 days for FT AND PT employees)
• Employee Referral Program (FT, PT, and PRN)
• Complimentary meal each shift (FT, PT, and PRN)
• Daily Pay Option
• Direct Deposit
• Did we mention that we PROMOTE FROM WITHIN?

Click here to hear about Arrow's Core Values!

About the company

Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 4 4 properties currently in 7 states and employs nearly 2,5 00 employees!

Arrow Senior Living YouTube-Click Here

Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.

#INDHP

Keywords: activities, coordinator, senior living, nursing home, retirement, director