Culinary Retail General Manager: Lead Growth & Service

Sur La Table; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Sur La Table is seeking a General Manager in Madison, WI to lead a high-performing team and drive both culinary and retail business performance. The GM will focus on delivering best-in-class customer service, managing store operations, and achieving sales targets through effective merchandising and coaching.

The role requires strong leadership, a passion for cooking, and a commitment to brand standards while ensuring a safe, welcoming shopping environment for guests and associates alike.

Qualifications

• 3+ years of retail management experience.
• Proven track record of achieving sales and motivating high performing teams.
• Strong leadership, communication and decision-making abilities.
• Passion for community engagement and delivering exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Recruit, develop and retain a high-performing team to meet business needs.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Exceed sales goals by developing and implementing strategies to enhance culinary and retail business.
• Oversee daily store operations, ensuring compliance with policies and procedures.
• Maintain accurate inventory, minimize shrink, ensure proper merchandising and safety.

Skills

Leadership

Team Development

Customer Experience

Sales Strategy

Operations Management

Communication

Tools

Microsoft Office

Job description

Sur La Table is seeking a General Manager in Madison, WI to lead a high-performing team and drive both culinary and retail business performance. The GM will focus on delivering best-in-class customer service, managing store operations, and achieving sales targets through effective merchandising and coaching.

The role requires strong leadership, a passion for cooking, and a commitment to brand standards while ensuring a safe, welcoming shopping environment for guests and associates alike.