CTI Deployment Strategist - Private Sector

TRM Labs; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Job summary

TRM Labs is seeking a Deployment Strategist to own enterprise CTI deployments in North America from onboarding through renewal and expansion on the TRM Intel platform. You will define the deployment playbook, success metrics, and the standard for the next hire.

Work with AI workflows that pull data from Salesforce, Gong, and product telemetry to generate account health summaries and QBR drafts. Travel up to 10% with North American hours, shaping customer outcomes and expansion opportunities.

Qualifications

• 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or other post‑sale roles with ownership of NRR, GRR, and expansion metrics.
• Background in cyber threat intelligence, security operations, threat hunting, incident response, or CTI vendor/platform environment.
• Credibility with CTI practitioners: understanding intelligence workflows and MITRE ATT&CK, and ability to earn an analyst's trust.
• Zero‑to‑one experience: built deployment/onboarding/customer success function or playbook from scratch.

Responsibilities

• Get customers to real intelligence outcomes quickly with v1 deployment and onboarding playbooks.
• Turn early wins into recurring workflows for threat landscape, sector targeting, and incident investigations.
• Automate health summaries and QBR drafts using AI and data from Salesforce, Gong, and product telemetry.
• Define adoption benchmarks and use AI‑generated health signals to flag at‑risk accounts before renewal.
• Run executive business reviews with CISOs and security leaders tying usage to outcomes like faster investigations and reduced exposure.
• Co‑own renewal and expansion with the Account Director and identify next workflows to expand into.
• Contribute to product by prioritizing deployment blockers and data coverage needs for future hires.

Tools

Claude AI

Salesforce

Gong

Product usage telemetry

Job description

TRM Labs is seeking a Deployment Strategist to own enterprise CTI deployments in North America from onboarding through renewal and expansion on the TRM Intel platform. You will define the deployment playbook, success metrics, and the standard for the next hire.

Work with AI workflows that pull data from Salesforce, Gong, and product telemetry to generate account health summaries and QBR drafts. Travel up to 10% with North American hours, shaping customer outcomes and expansion opportunities.