AI-Driven CTI Deployment Lead

TRM Labs; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

TRM Labs is seeking a Deployment Strategist for North America’s private sector CTI. You will own customer onboarding through renewal, shaping the deployment playbook, success metrics, and the future of the function.

You’ll work with analytics and AI workflows to drive adoption across enterprise customers, including aligning with sales and Account Directors for growth. You’ll advance real intelligence outcomes and build scalable processes, partnering with North American teams and clients across

Qualifications

• 5+ years in deployment strategy, onboarding, or post‑sale roles with ownership of NRR, GRR and expansion.
• Background in CTI, cyber threat intelligence, or security operations is a plus.
• Experience using AI to scale deployment and onboarding processes.

Responsibilities

• Own deployment from onboarding through adoption, renewal and expansion.
• Define deployment playbooks, success metrics, and guide future hires.
• Collaborate with Account Director and sales to drive renewal and expansion.
• Build AI-enabled health signals and adoption benchmarks across portfolios.

Skills

Deployment strategy

Onboarding

Solutions engineering

Customer success

NRR/GRR management

Tools

Salesforce

Gong

Job description

TRM Labs is seeking a Deployment Strategist for North America’s private sector CTI. You will own customer onboarding through renewal, shaping the deployment playbook, success metrics, and the future of the function.

You’ll work with analytics and AI workflows to drive adoption across enterprise customers, including aligning with sales and Account Directors for growth. You’ll advance real intelligence outcomes and build scalable processes, partnering with North American teams and clients across