CSR Warehouse Associate II — Customer Service & Growth | 401k Match

Mohawk Industries Inc.; Bluffton (SC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k match

Employee discount

Tuition reimbursement

Descripción de la vacante

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse Associate II in Bluffton, SC. You will service walk-in customers, answer inquiries, provide samples, and process sales transactions in a fast-paced warehouse environment.

Primary duties include coordinating between customers and internal teams, processing orders, conducting warehouse tasks, and handling inbound/outbound shipments. 1+ year of customer service and 3+ years of warehouse experience are preferred, with

Formación

• High School Diploma or GED equivalency required.
• 1 or more years customer service experience.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills required.
• Ability to demonstrate strong interpersonal relationship building skills.
• Must have a moderate level of computer skills in Word and Excel.

Responsabilidades

• Servicing walk-in customers and answering inquiries.
• Processing sales orders and completing sales transactions.
• Performing warehouse duties such as pulling orders, stock checks, and replenishment.
• Receiving inbound shipments and processing returns.
• Providing account management, order entry, and order status information.
• Handling high-volume inbound calls using ACD and generating reports.
• Interfacing with internal teams to resolve order issues from entry to delivery.
• Participating in special projects as required.

Conocimientos

Customer service

Communication

Organizational skills

Excel

Word

Problem solving

Interpersonal skills

Educación

High School Diploma or GED

Herramientas

ACD

Inventory systems

Descripción del empleo

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse Associate II in Bluffton, SC. You will service walk-in customers, answer inquiries, provide samples, and process sales transactions in a fast-paced warehouse environment.

Primary duties include coordinating between customers and internal teams, processing orders, conducting warehouse tasks, and handling inbound/outbound shipments. 1+ year of customer service and 3+ years of warehouse experience are preferred, with