CSR Sales Representative (English/Spanish)

Univista Holdings; Plano (TX); On-site; USD 33,280 - 35,360; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings in Plano, TX seeks a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and actively promote products. Fluency in English and Spanish is essential for communicating with a diverse customer base.

Responsibilities include handling calls, outbound follow-ups, identifying and resolving concerns, and upselling where appropriate. Requires basic computer skills and prior call center or sales experience; insurance experience is a plus.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Strong verbal and written communication skills.
• Proven problem-solving abilities and attention to detail.
• Excellent organization and time management for multiple tasks.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Make outbound calls to follow up, resolve issues, or upsell.
• Identify concerns and resolve them to ensure a positive experience.
• Use product knowledge to address inquiries and complaints.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Organization & time management

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Details

Job Location: Plano, TX 75023

Position Type: Full Time

Salary Range: $16.00 - $17.00 Hourly

Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Bonus payable per the company's standard payroll processing schedule.

We are seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
• 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.
• Reliable transportation is required.