Call Center Sales Representative (English/Spanish)

Univista Holdings; Harlingen (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

Univista Holdings in Harlingen, TX is seeking a bilingual Customer Service Representative to join our growing team. You will handle inquiries, resolve issues, and promote our products and services in English and Spanish.

The ideal candidate communicates clearly, manages multiple tasks, and delivers timely resolutions in a fast-paced environment. A high school diploma and CRM experience are required; a P&C license is a plus.

Qualifications

• Bilingual English/Spanish is required.
• High school diploma or equivalent required.
• Basic CRM and Microsoft Office skills required.
• Call center or customer service experience preferred.
• Active P&C license is required.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products.
• Identify concerns and resolve them to ensure a positive experience.
• Use product knowledge to address inquiries and complaints.
• Provide swift resolutions while maintaining accuracy and quality.
• Engage with customers to understand needs and offer personalized solutions.
• Promote products and services using upselling and cross-selling techniques.
• Maintain accurate records of interactions and follow-up actions.
• Collaborate with team and other departments to resolve complex issues.
• Adhere to policies, procedures, and data protection guidelines.

Skills

Bilingual English/Spanish

Strong communication

Problem-solving

Organizational/time management

Adaptability

Call center/customer service

Sales/upselling

Reliable transportation

Active P&C license

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Details

Job Location: Harlingen, TX 78550 Position Type: Full Time Salary Range: $16.00 - $17.00 Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Don’t miss out on this fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payroll processing schedule.

Position Overview

We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our growing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As a Bilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or else unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
• Active P&C (Property & Casualty) license required.
• Reliable transportation is required.