CSR Sales Representative (English/Spanish)

Univista Holdings; Palmhurst (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team in Palmhurst. This role requires fluency in English and Spanish to effectively assist a diverse customer base.

You will handle inquiries, resolve issues, and promote our products and services. A strong emphasis on timely resolutions, CRM usage, and data accuracy is expected, with a $400 sign-on bonus after completing a 120-day probation.

Qualifications

• Bilingual English/Spanish required for customer interactions.
• High school diploma or equivalent.
• Experience with CRM systems and Microsoft Office.
• Call center or customer service experience preferred.
• Active P&C license required.
• Reliable transportation required.

Responsibilities

• Handle incoming calls promptly and professionally.
• Initiate outbound calls to follow up on inquiries.
• Identify and resolve customer concerns.
• Use problem-solving skills and product knowledge to address inquiries.
• Maintain accurate records of customer interactions.
• Promote products and services and upsell/cross-sell.
• Collaborate with team and other departments to resolve issues.
• Adhere to policies and data protection guidelines.

Skills

Bilingual (English/Spanish)

CRM familiarity

MS Office

Call center experience

Sales/telemarketing experience

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Job Location: Palmhurst, TX 78573 Salary Range: $16.00 - $17.00 hourly Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Bonus payable per the company’s standard payroll processing schedule.

Position Overview

We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our growing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As a Bilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time-management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
• Active P&C (Property & Casualty) license required.
• Reliable transportation is required.