CSR Sales Representative (English/Spanish)

Univista Insurance; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Paycom - ATS in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team. You will handle customer inquiries, resolve issues, and actively promote our products and services in a fast-paced environment.

Fluency in English and Spanish is essential for effective communication with a diverse customer base. A high school diploma or equivalent is required, along with basic computer skills and CRM familiarity. Prior call center or sales experience is a plus.

Qualifications

• Bilingual English/Spanish proficiency is mandatory.
• High school diploma or equivalent required.
• Basic computer skills, CRM familiarity, and Microsoft Office.
• Previous call center or customer service experience preferred.
• Ability to upsell and promote products.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and data-protection guidelines.

Skills

Bilingual English/Spanish

Communication skills

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Applications

Job description

Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Don’t miss out onthis fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payrollprocessing schedule.Position Overview:We are seeking a highly motivated and professional Bilingual Customer Service Representative to join ourgrowing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As aBilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products andservices. Fluency in both English and Spanish is essential for effective communication with our diverse customerbase.Key Responsibilities:• Handle incoming calls from customers promptly and professionally.• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.• Identify customer concerns and resolve them effectively to ensure a positive experience.• Utilize problem-solving skills and product knowledge to address inquiries and complaints.• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuringaccuracy and quality in interactions.• Engage with customers to understand their needs and preferences, offering personalized solutions andrecommendations to meet individual requirements.• Actively promote our products and services during customer interactions, utilizing upselling and cross selling techniques to maximize sales opportunities.• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.• Collaborate with team members and other departments to address complex customer issues or escalateunresolved issues as necessary.• Adhere to company policies and procedures, including compliance with regulatory requirements and dataprotection guidelines.Qualifications:• Bilingual proficiency in English and Spanish is mandatory.• High school diploma or equivalent required.• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Officeapplications.• Previous experience in a call center or customer service role is preferred.• Experience in sales or telemarketing is a plus.• Excellent verbal and written communication skills, with the ability to articulate solutions clearly andconcisely.• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.• Strong organizational and time management skills to handle multiple tasks efficiently.• Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.• Active P&C (Property & Casualty) license required.• Reliable transportation is required