CSR - Printing Operations & Customer Support

Hopkins Printing; Columbus (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

Hopkins Printing in Columbus, OH is seeking a Customer Service Representative to be the primary contact for sales reps, customers, and production communications. This regular full-time position requires in-person work in the plant and a strong emphasis on professional, responsive service.

Responsibilities include monitoring jobs, coordinating proofs, handling inquiries, and maintaining records. Knowledge of printing processes and strong communication are essential, with the ability to multi-task

Qualifications

• Specific knowledge of printing and graphic arts gained either through formal study or job experience.
• Excellent written and oral communication skills.
• Good computer and office equipment skills.

Responsibilities

• Respond to customer needs by phone and email in a timely manner.
• Monitor all current jobs in the plant for sales reps and customers.
• Attend daily production meetings.
• Coordinate proofs and schedules with production and customers.
• Assist in resolving invoice disputes with vendors and customers.
• Maintain records of customer contact information and preferences.
• Work in the plant during scheduled hours.

Skills

Communication skills

Computer skills

Printing & graphics knowledge

Job description

Hopkins Printing in Columbus, OH is seeking a Customer Service Representative to be the primary contact for sales reps, customers, and production communications. This regular full-time position requires in-person work in the plant and a strong emphasis on professional, responsive service.

Responsibilities include monitoring jobs, coordinating proofs, handling inquiries, and maintaining records. Knowledge of printing processes and strong communication are essential, with the ability to multi-task