Customer Service Representative

Hopkins Printing; Columbus (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

Hopkins Printing in Columbus, OH is seeking a Customer Service Representative to be the primary contact for sales reps, customers, and production communications. This regular full-time position requires in-person work in the plant and a strong emphasis on professional, responsive service.

Responsibilities include monitoring jobs, coordinating proofs, handling inquiries, and maintaining records. Knowledge of printing processes and strong communication are essential, with the ability to multi-task

Qualifications

• Specific knowledge of printing and graphic arts gained either through formal study or job experience.
• Excellent written and oral communication skills.
• Good computer and office equipment skills.

Responsibilities

• Respond to customer needs by phone and email in a timely manner.
• Monitor all current jobs in the plant for sales reps and customers.
• Attend daily production meetings.
• Coordinate proofs and schedules with production and customers.
• Assist in resolving invoice disputes with vendors and customers.
• Maintain records of customer contact information and preferences.
• Work in the plant during scheduled hours.

Skills

Communication skills

Computer skills

Printing & graphics knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full Time INDIRECT Columbus, OH, US

2 days ago Requisition ID: 2853

Salary Range: $20.00 To $23.00 Annually

SUMMARY: A CSR is the primary point of contact for sales representatives, customers, managers and production communication who at all times represents our company in a professional and positive manner.

DUTIES AND RESPONSIBILITES

include the following. Other duties may be assigned.

• In a state of readiness to respond to customer needs and questions – phone is always with the CSR and emails are answered in a timely manner
• Monitor all current jobs in the plant for your sales reps and customers.
• Attend daily production meeting.
• Be proactive with delivery date problems working with production to best help the customer.
• Be proactive with customer complaints working to resolve the problem quickly
• Package and send out proofs.
• Answer project questions for sales or production.
• Assist with communication between production and customers.
• Work with clients when sales reps are not in the office.
• Write up and Process Mailing Tickets
• Write up and process some print tickets
• Package and schedule proofs for customer OKs and then follow up on their return.
• Review samples before they are sent to the customer.
• Maintain good records of customer contact information – name, phone, email, preferences.
• Assist in developing and maintaining schedules according to customer needs.
• Prepare purchase orders for needed outside services.
• Coordinate outside services with needed Hopkins’ departments.
• Maintain good working relationships with outside vendors.
• Help resolve any invoice dispute with outside vendors.
• Cross train within POD to provide excellent support to sales and customers while other CSRs are out of the office.
• Occasionally work different hours as requested in order to satisfy customer needs.
• Attend and contribute to daily huddle meetings.
• Troubleshoot problems on a routine basis.
• Perform general housekeeping duties in work areas.
• Maintain a safe work environment for self and other employees while performing job functions.
• Complete special projects as assigned.
• Ideally – a great CSR makes it easy for his/her sales rep to be out of the office getting new work for our company!

EDUCATION and/or EXPERIENCE:

• Specific knowledge of printing and graphic arts gained either through formal study or job experience.
• Excellent written and oral communication skills.
• Good computer and office equipment skills.

REQUIREMENTS:

• Must be able to cooperate with co-workers and supervisors.
• Ability to read and understand job tickets, proofs and all other job related paperwork in English.
• Must be organized and able to multi-task.
• Must have good decision making skills and a willingness to assume needed responsibility.
• Must keep confidential matters confidential.
• Must be dependable and have the ability to pre-plan.
• Must look for ways to save money for Hopkins Printing and for our customers.
• Must work according to our Hopkins Printing Mission Statement.
• Must be able to work in-person, in the plant, during scheduled work hours.