CSR / Order Processing Specialist

AppleOne; Carson (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

AppleOne Employment Services is seeking a detail-oriented CSR / Inside Sales Representative in Carson, CA. The role focuses on managing customer accounts, coordinating with factories, and ensuring accurate order fulfillment from entry through delivery.

The position supports collaboration across sales teams, distributors, and regional managers in a fast-paced environment where accuracy and strong communication are valued.

Qualifications

• Minimum 3 years of inside sales, customer service, order processing, or account support experience.
• Experience in electronics, components, semiconductor, or manufacturing environments is strongly relevant.
• Ability to read and use customer forecasts for inventory planning.
• Experience with web-based ordering systems and ERP platforms.

Responsibilities

• Manage full-cycle order processing, including entry, sales orders, purchase orders, forecasts, delivery scheduling, and shipping updates in ERP systems.
• Communicate with factories, customers, distributors, sales reps, and regional managers regarding delivery schedules and inquiries.
• Support inventory planning and customer forecast updates with factories and contract manufacturers.
• Handle quotations, CRM inquiries, RMA follow-up, distributor programs, stock rotation, and hub orders.
• Create weekly/monthly reports and provide updates on accounts, inventory, shipments, and forecasts.
• Perform general clerical duties while supporting customer service, inside sales, and account management.

Skills

Inside Sales

Customer Service

Order Processing

ERP Systems

Forecasting

Excel

Communication

Multitasking

Job description

Job Summary

We are seeking a detail-oriented CSR / Inside Sales Representative for a direct hire opportunity in Carson, CA within the electronics, components, and semiconductor manufacturing industry. This role is ideal for an experienced customer service, inside sales, or order management professional who enjoys managing customer accounts, coordinating with factories, supporting sales teams, and ensuring accurate order fulfillment from entry through delivery.

The CSR / Inside Sales Representative will play a key role in supporting customers, distributors, sales representatives, regional sales managers, factories, and contract manufacturers. This position offers the opportunity to work in a collaborative, fast-paced environment where accuracy, communication, teamwork, and customer care are highly valued.

This is a great opportunity for someone who enjoys being at the center of customer account activity, forecast planning, inventory coordination, and order processing. The ideal candidate will thrive in a supportive team setting, work well with leadership and cross-functional partners, and take pride in providing reliable service to both internal and external customers.

Key Responsibilities

• Manage full-cycle order processing, including order entry, sales orders, purchase orders, forecasts, delivery scheduling, shipping updates, and customer-requested changes in ERP and ordering systems.
• Communicate with factories, customers, distributors, sales representatives, and regional sales managers regarding delivery schedules, shipment issues, order quantity changes, cancellations, and product inquiries.
• Support inventory planning and customer forecast updates by working with factories, contract manufacturers, and end customers on weekly forecast activity.
• Handle quotations, CRM inquiries, new part number registrations, RMA follow-up, distributor programs, stock rotation, and hub order activities as assigned.
• Create weekly and monthly reports, monitor account performance, and provide updates related to customer accounts, inventory, shipments, and forecasts.
• Perform general clerical and administrative duties while supporting customer service, inside sales, and account management functions.

Compensation and Benefits

• Salary: $60,000 per year.
• Job Type: Direct hire.
• Location: Carson, CA.

Required Qualifications and Skills

• Manage order entry, delivery scheduling, customer updates, and shipping coordination for assigned accounts.
• Support forecasting, inventory planning, and account reporting for customers and internal leadership.
• Coordinate with factories, customers, distributors, representatives, and sales managers to resolve order, shipment, and product-related issues.
• Process RMAs, quotations, CRM inquiries, distributor program activity, and new part number registrations.
• Minimum of 3 years of inside sales, customer service, order processing, or account support experience.
• Experience in components, devices, electronics, semiconductor, or manufacturing environments is strongly relevant.
• Inventory management experience, including the ability to read customer forecasts and support inventory planning.
• Experience using web-based ordering systems, business software, ERP platforms, or similar order management tools.
• Ability to manage all aspects of order processing and delivery scheduling for major overseas production programs.
• Strong Microsoft Excel skills are required.
• Excellent customer support skills by phone, email, and fax.
• Strong written and verbal communication skills with a customer service-oriented approach.
• Ability to multitask, prioritize, meet tight deadlines, and work efficiently in a fast-paced environment.
• Strong negotiation, interpersonal, and cross-functional communication skills.
• Experience with forecasting, project coordination, inventory control, and reporting across multiple locations.
• Ability to generate account performance reports for executive-level review.
• Ability to participate in weekly conference calls with factory planning teams and work overtime as needed.
• Highly self-motivated, teachable, detail-oriented, organized, and team-oriented.

Preferred Qualifications

• Experience working with MAS 500, GOOSS, or similar ERP and order processing platforms.
• Experience supporting OEM, distributor, or major customer accounts.
• Experience handling distributor registration programs, stock rotation, hub orders, and RMA processes.
• Background in electronics components, semiconductor manufacturing, contract manufacturing, or global supply chain support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.