CSR & Order Entry Specialist — Mon-Fri, Growth

The Gund Company - Memphis; Memphis (TN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

The Gund Company is seeking a CSR / Order Entry Administrator in Memphis, TN to provide exceptional customer service from quote through order fulfillment. This role ensures accurate order processing and cross-functional coordination in a fast-paced manufacturing environment.

Starting pay is $21.00 per hour, with a Monday–Friday schedule and competitive benefits. Ideal candidates are organized, detail-oriented, and proficient with ERP/CRM systems and MS Office.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Skills

Customer service

Data entry accuracy

Organization

Communication

Multitasking

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

ERP systems

CRM software

Order management systems

Microsoft Office

Job description

The Gund Company is seeking a CSR / Order Entry Administrator in Memphis, TN to provide exceptional customer service from quote through order fulfillment. This role ensures accurate order processing and cross-functional coordination in a fast-paced manufacturing environment.

Starting pay is $21.00 per hour, with a Monday–Friday schedule and competitive benefits. Ideal candidates are organized, detail-oriented, and proficient with ERP/CRM systems and MS Office.