CSR-Order Entry Administrator

The Gund Company - Memphis; Memphis (TN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

The Gund Company is seeking a CSR / Order Entry Administrator in Memphis, TN to provide exceptional customer service from quote through order fulfillment. This role ensures accurate order processing and cross-functional coordination in a fast-paced manufacturing environment.

Starting pay is $21.00 per hour, with a Monday–Friday schedule and competitive benefits. Ideal candidates are organized, detail-oriented, and proficient with ERP/CRM systems and MS Office.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Skills

Customer service

Data entry accuracy

Organization

Communication

Multitasking

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

ERP systems

CRM software

Order management systems

Microsoft Office

Job description

Description

CSR / Order Entry Administrator

Location: Memphis, TN
Starting Pay: $21.00 per hour
Monday - Friday | 8:00 AM - 4:30 PM

Looking for More Than Just a Job?

Join a company where your work matters and your contributions directly impact customer success.

At The Gund Company, we are a leading manufacturer of engineered material and electrical insulation solutions serving customers across a wide range of industries. We are looking for an organized, customer-focused professional to join our team as a CSR / Order Entry Administrator.

If you enjoy helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment, this could be the perfect opportunity for you.

Why You'll Love Working Here

• Starting Pay at $21.00/hour
• Monday-Friday Schedule (No Weekends)
• Profit Sharing Program
• Opportunities for Career Growth and Advancement
• Collaborative and Team-Focused Culture
• Stable Manufacturing Industry
• Excellent Benefits Package

What You'll Do

As a CSR / Order Entry Administrator, you'll play a critical role in ensuring our customers receive exceptional service from quote request through order fulfillment.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Requirements

Required

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred

• 2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.
• Experience using ERP systems, CRM software, or order management systems.
• Experience reading manufacturing drawings or technical documentation.
• Bilingual English/Spanish is a plus.

What Makes you Successful

You are:

• Customer-focused and responsive
• Highly organized and detail-oriented
• Comfortable working with data and business systems
• A proactive communicator who enjoys working with others
• Able to manage multiple priorities while maintaining accuracy

Benefits

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Company-Paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Profit Sharing Program
• Career Development and Growth Opportunities
• Safe and Healthy Work Environment

Build Your Career with The Gund Company

Take Care of Each Other. Take Care of the Customer. Take Care of the Business.

If you're ready to join a team that values teamwork, customer service, and continuous improvement,

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.