Customer Success & Order Fulfillment Specialist

The Gund Company; Waukesha (WI); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

PTO

Benefits package

401(k) match

Profit sharing

Training programs

Job summary

The Gund Company is seeking an immediate full-time CSR - Order Fulfillment Specialist in Waukesha, WI. You will manage the customer order lifecycle from quoting to delivery, liaising with Engineering, Quality, Production, Sales and Management to meet customer requirements and deliver an excellent experience.

Ideal candidates have a Bachelor’s degree with 3+ years of experience, strong customer service and problem solving, and familiarity with ERP/CRM systems.

Qualifications

• Bachelor’s degree with 3+ years of relevant experience or equivalent.
• Strong customer service, communication, organization and problem-solving skills.
• Experience with ERP/CRM systems is preferred.

Responsibilities

• Manage multiple customer accounts and build relationships.
• Prepare quotes and order acknowledgements, update ERP/CRM data.
• Provide solutions on materials, pricing, lead times, and value-added services.
• Coordinate requirements with internal teams and monitor orders through completion.
• Assist with RMAs, nonconforming material issues, and process improvement.

Skills

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree

Tools

ERP

CRM

Job description

The Gund Company is seeking an immediate full-time CSR - Order Fulfillment Specialist in Waukesha, WI. You will manage the customer order lifecycle from quoting to delivery, liaising with Engineering, Quality, Production, Sales and Management to meet customer requirements and deliver an excellent experience.

Ideal candidates have a Bachelor’s degree with 3+ years of experience, strong customer service and problem solving, and familiarity with ERP/CRM systems.