CSR II: Order Master & Cross-Functional Customer Champion

Resource-Label-Group; Newark (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision coverage

401(k) retirement plan

Training and growth opportunities

Life Insurance

Job summary

Resource Label Group is seeking a Customer Service Specialist (CSR Level II) in Newark, CA to ensure accurate order processing and proactive communication across the order lifecycle. You will collaborate with Customer Service, Production, Scheduling, Prepress, Quality, and Sales to meet customer expectations consistently.

The role focuses on delivering responsive service, managing moderate-complexity orders, and driving operational efficiency in a fast-paced manufacturing environment with

Qualifications

• 2–3+ years of customer service, sales support, or manufacturing coordination.
• Manufacturing, print, packaging, labels or related industry experience preferred.
• Exposure to flexographic, digital, RFID, offset, lithographic print technologies preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• ERP/system experience preferred.

Responsibilities

• Serve as a primary contact for order entry, updates, and daily communication.
• Receive and process orders, artwork, pricing requests, and related documentation.
• Review orders for completeness, accuracy, and production readiness prior to release.
• Maintain accurate customer records, order documentation, and system updates.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, and Sales.
• Support movement of jobs through the production lifecycle from order receipt through shipment.
• Coordinate artwork, proofs, approvals, and supporting documentation.
• Communicate timelines, changes, and customer requirements clearly to internal teams.
• Support key service metrics including responsiveness, order accuracy, and on-time delivery.
• Escalate complex issues to appropriate teams as needed.

Skills

Customer service

Communication

Organization

Multitasking

ERP systems

Tools

ERP system

Job description

Resource Label Group is seeking a Customer Service Specialist (CSR Level II) in Newark, CA to ensure accurate order processing and proactive communication across the order lifecycle. You will collaborate with Customer Service, Production, Scheduling, Prepress, Quality, and Sales to meet customer expectations consistently.

The role focuses on delivering responsive service, managing moderate-complexity orders, and driving operational efficiency in a fast-paced manufacturing environment with