Customer Service Specialist II – Print & Packaging Ops

Resource-Label-Group; Mukilteo (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision coverage

401(k) retirement plan

Onsite training and growth potential

Job summary

Resource Label Group seeks a Customer Service Specialist (CSR Level II) at our Mukilteo, WA plant to ensure accurate order processing, timely communication, and coordinated execution across Customer Service, Production, Scheduling, Prepress, Quality, and Sales.

The role emphasizes responsiveness, accuracy, and strong customer execution, supporting flexographic, digital, RFID, offset, and lithographic printing technologies. Reports to the Customer Service Manager.

Qualifications

• 2–3+ years of Customer Service, Sales Support, or manufacturing coordination experience.
• Manufacturing, print, packaging, labels or related industry experience preferred.
• Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred.
• Strong organizational and multitasking skills.
• Strong communication and customer service skills.
• ERP/system experience preferred.
• Ability to work in a fast-paced, team-oriented manufacturing environment.

Responsibilities

• Serve as a primary customer contact for order entry, order updates, and day-to-day communication.
• Receive and process customer orders, artwork, pricing requests, and related documentation.
• Review orders for completeness, accuracy, and production readiness prior to release.
• Maintain accurate customer records, order documentation, and system updates.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, and Sales.
• Support the movement of jobs through the production lifecycle from order receipt through shipment.
• Coordinate artwork, proofs, approvals, and supporting documentation.
• Communicate timelines, changes, and customer requirements clearly to internal teams.

Skills

Customer service

Sales support

Manufacturing coordination

Multitasking

Communication

Teamwork

Attention to detail

Tools

ERP systems

Job description

Resource Label Group seeks a Customer Service Specialist (CSR Level II) at our Mukilteo, WA plant to ensure accurate order processing, timely communication, and coordinated execution across Customer Service, Production, Scheduling, Prepress, Quality, and Sales.

The role emphasizes responsiveness, accuracy, and strong customer execution, supporting flexographic, digital, RFID, offset, and lithographic printing technologies. Reports to the Customer Service Manager.