Customer Success Specialist: Inventory & Operations Liaison

niagarawater; Diamond Bar (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Niagara is seeking a Customer Service Representative II (CSR II) to provide first-level support for assigned customer accounts and collaborate with operations, planning, transportation and sales teams. You will troubleshoot order and delivery issues and help maintain strong customer relationships.

Responsibilities include monitoring inventory, analyzing data, and driving solutions to improve service levels. Occasional on-site customer meetings may be required to ensure seamless order fulfillment.

Qualifications

• 2 years of experience in field or similar manufacturing environment
• 2 years of experience in the position
• 0 years of experience managing people or projects

Responsibilities

• Provides first-level support to assigned customer accounts and troubleshoots order/delivery issues
• Coordinates with operations, planning, transportation and sales teams
• Maintains inventory awareness and ensures healthy stock levels
• Reviews and reports key customer metrics and supports continuous improvement

Skills

Inventory management

Customer service

Analytical thinking

Communication

Job description

Niagara is seeking a Customer Service Representative II (CSR II) to provide first-level support for assigned customer accounts and collaborate with operations, planning, transportation and sales teams. You will troubleshoot order and delivery issues and help maintain strong customer relationships.

Responsibilities include monitoring inventory, analyzing data, and driving solutions to improve service levels. Occasional on-site customer meetings may be required to ensure seamless order fulfillment.