Manufacturing CSR: Order Wizard & Customer Champion

Newly Weds Foods- Modesto, CA; Modesto (CA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Plan

Dental/Vision Insurance

Employee Incentive Plan

Flexible Spending Account

401K

Life/AD&D Insurance

Short- Term/Long-Term Disability

Vacation Plan

Paid Holidays

Employee Assistance Program

Adoption Assistance Program

Tuition Reimbursement

Maternity/Paternity Leave

Pet Insurance

Job summary

Newly Weds Foods in Modesto, CA is seeking a Customer Service Representative responsible for building profitable customer relationships and ensuring orders meet all requirements.

The role involves processing orders from entry to delivery while coordinating with production, shipping, purchasing, R&D, transportation, and sales to achieve customer satisfaction. Candidates should have 2+ years in manufacturing, strong communication, and data accuracy.

Qualifications

• Minimum 2 years as a customer service representative in a manufacturing environment.
• Impeccable phone manners.
• Strong written and oral communication skills.
• Strong analytical, time management and project management abilities.
• Ability to coordinate multiple tasks in a fast-paced setting.

Responsibilities

• Receives, processes, and monitors customer orders from inception to delivery with cross-functional teams.
• Enters, cancels, or modifies orders and updates product specifications as needed.
• Responds to inquiries with effective conflict resolution and timely problem solving.
• Keeps customer data and orders accurate in the database at all times.
• Maintains up-to-date knowledge of Newly Weds Foods' products and services.

Skills

Customer service

Communication

Analytical thinking

Time management

Project management

Tools

AS400

Excel

Word

Job description

Newly Weds Foods in Modesto, CA is seeking a Customer Service Representative responsible for building profitable customer relationships and ensuring orders meet all requirements.

The role involves processing orders from entry to delivery while coordinating with production, shipping, purchasing, R&D, transportation, and sales to achieve customer satisfaction. Candidates should have 2+ years in manufacturing, strong communication, and data accuracy.