CSR - Customer Service Representative

North Star Animal Hospital at Estrella; Goodyear (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Learning opportunities

Hands-on mentorship

Supportive team

Job summary

North Star Animal Hospital in Goodyear, AZ is seeking a friendly, professional Client Service Representative to be the welcoming face of our hospital.

If you love pets and people, thrive in a fast-paced environment, and know how to turn a tough day into a positive one for a worried pet parent, you might be the perfect fit. This in-person role requires at least 1 year of veterinary CSR experience and offers hands-on training.

Qualifications

• At least 1 year of experience as a veterinary CSR.
• Excellent written and verbal communication skills.
• Comfort with computers and multi-line phone systems.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, respond to emails, and schedule appointments with accuracy and empathy
• Help clients navigate questions, concerns, and care instructions
• Maintain up-to-date and detailed records in our software system, Ezyvet
• Support your team by staying organized, proactive, and positive
• Ensure a clean, welcoming reception area at all times

Skills

Veterinary CSR experience

Excellent communication

Multiline phone systems

People-oriented

Job description

• North Star Animal Hospital is growing and we’re looking for a friendly, professional Client Service Representative to be the welcoming face of our hospital. If you love pets and people, thrive in a fast-paced environment, and know how to turn a tough day into a positive one for a worried pet parent, you might be the perfect fit! At least 1 year of experience as a veterinary CSR

What Makes Us Special:

• A supportive, close-knit team
• Casual, upbeat work environment
• Learning opportunities
• Hands-on training and mentorship
• Truly wonderful clients who love their pets

What You’ll Do:

• Greet clients and patients with warmth and professionalism
• Answer phones, respond to emails, and schedule appointments with accuracy and empathy
• Help clients navigate questions, concerns, and care instructions
• Maintain up-to-date and detailed records in our software system, Ezyvet
• Support your team by staying organized, proactive, and positive
• Ensure a clean, welcoming reception area at all times

What We’re Looking For:

• At least 1 year of experience as a veterinary CSR
• Excellent communication skills—both written and verbal
• Comfort with computers and multi-line phone systems
• A special person that is outgoing, gracious, loving, patient, efficient, sympathetic, loves people and animals
• Ability to work well under pressure and juggle multiple tasks
• Team player who takes initiative and brings good energy

This is an in-person position. We’re a hands-on team that thrives on in-person collaboration and face-to-face client care.

Why You’ll Love Working Here:

We offer competitive pay, health benefits, retirement plan options, and a chance to grow your career with a hospital that truly values your contribution. Our team is passionate about animals, dedicated to client service, and always ready to support each other.