Cybersecurity CSM for SMBs: Onboarding & Growth

Semperis

United States

On-site

USD 90,000 - 135,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Semperis is seeking a Customer Success Manager to ensure customer success and satisfaction across our cybersecurity SaaS offerings. You will collaborate with Technical Delivery and Sales to maximize value for SMB customers.

You will onboard new customers, design success plans for a Book of Business of ~50 accounts, monitor health metrics, and drive renewals, upsell, and cross-sell opportunities, while feeding product feedback to development teams and leading training to broaden usage.

Qualifications

3+ years in a Customer Success or a technical account management role in a cybersecurity SaaS company.
Strong communication to CISOs, CIOs, and architects.
Experience with onboarding, health checks, and renewal optimization.

Responsibilities

Onboard new SMB customers and guide implementation for value realization.
Develop and execute health checks and success plans across a 50-account Book of Business.
Collaborate with Product, Delivery, and Sales to drive expansion and renewals.
Capture customer feedback to inform product improvements and roadmaps.
Lead training sessions to promote widespread product adoption.