CS OTC Associate (Fully Remote)

Partner Company; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote/hybrid flexibility

Health insurance

Paid time off

Parental leave

Learning resources

Employee assistance

Job summary

Partner Company is seeking a detail-oriented Operations Specialist to support order-to-cash processes and handle customer inquiries. You will work closely with sales teams to streamline order management and ensure timely delivery.

The role requires 0-2 years of experience, proficiency in Microsoft Excel, and strong communication skills. This position offers remote/hybrid flexibility, health insurance, paid time off, parental leave, learning resources, and employee assistance.

Qualifications

• 0-2 years of experience in operations or customer service.
• Proficiency in Microsoft Excel and strong communication skills.
• Remote/hybrid flexibility, health insurance, and paid time off.
• Parental leave, learning resources, and employee assistance.

Responsibilities

• Support order-to-cash operations and customer inquiries.
• Collaborate with sales teams to streamline order management and service delivery.
• Process orders, manage emails, and ensure adherence to turnaround times.
• Generate reports, analyze data, and elevate issues for timely resolution.

Skills

Communication skills

Data analysis

Tools

Microsoft Excel

Job description

• Support order-to-cash operations and customer inquiries for a partner company.
• Collaborate with sales teams to streamline order management and service delivery.

Key Responsibilities:

• Process orders, manage emails, and ensure adherence to turnaround times.
• Generate reports, analyze data, and elevate issue for timely resolution.

Qualifications:

• 0-2 years of experience in operations or customer service.
• Proficiency in Microsoft Excel and strong communication skills.
• Remote/hybrid flexibility, health insurance, and paid time off.
• Parental leave, learning resources, and employee assistance.

Partner Company

The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.