Service Representative II-2 (Fully Remote)

Partner Company; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Night shift allowance

Wellness events

Medical insurance

Retirement benefits

Paid holidays

Flexible holidays

Job summary

Partner Company is seeking a Customer Service Specialist to support customers and service providers across the relocation platform. You will respond to inquiries, assist with order changes, and escalate complex issues to the right teams to ensure smooth fulfillment.

The role requires at least two years of customer service experience in a U.S. business context, excellent English communication, and solid time management.

Qualifications

• Two years of customer service experience with U.S. exposure.
• Excellent written and verbal English skills and strong time management.
• Proficiency with MS Office, Google Workspace, and web-based tools.

Responsibilities

• Provide timely, professional support for customer and service provider inquiries.
• Process order modifications, replacements, cancellations, and payment releases.
• Escalate complex situations to the appropriate teams as needed.

Skills

Customer service

English proficiency

Time management

Tools

Microsoft Office

Google Workspace

Web-based tools

Job description

• Provide timely, professional support for customer and service provider inquiries.
• Process order modifications, replacements, cancellations, and payment releases.
• Escalate complex situations to the appropriate teams as needed.

Requirements:

• At least two years of customer service experience, with U.S. business exposure.
• Excellent written and verbal English skills and strong time management.
• Proficiency in Microsoft Office, Google Workspace, and web-based tools.
• Medical and accident insurance, plus retirement benefits.
• Paid holidays, flexible holidays, and leave entitlements.
• Night shift allowance and wellness events, with full-time remote work.

Partner Company

The company coordinates moving and relocation services by connecting customers with providers and managing order fulfillment. It operates with a collaborative, customer-first culture and emphasizes empathy, accountability, and performance.