Crypto Technical Solutions Consultant

Stripe, Inc.; New York (NY); Sur place; USD 148 000 - 223 000; Plein temps

Avantages offerts par ce poste

Equity

Bonus/Commissions

401(k)

Medical/Dental/Vision

Wellness stipends

Résumé du poste

Stripe is seeking a Technical Solutions Consultant for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers, including Bridge and Privy. You will coordinate cross-functional teams across Engineering, Product, and GTM to resolve complex issues and identify opportunities for growth.

The role requires strong API knowledge, excellent communication, and the ability to navigate fast-moving environments while building durable partnerships and delivering

Qualifications

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps.
• Excellent written and verbal communication and stakeholder management.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort operating in a fast-moving, ambiguous environment.

Responsabilités

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, throughput).
• Proactively review accounts' implementations to identify improvements and surface potential issues before they impact the user's experience.
• Deliver regular business and technical reviews with customers and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides.
• Lead cross-functional projects and process improvements to reduce friction and scale TSC coverage.

Connaissances

Enterprise-level experience

Client-facing experience

RESTful APIs

Webhooks

Communication skills

Project ownership

Cross-functional collaboration

Ambiguity management

Outils

Datadog

Postman

cURL

SQL basics

Python/Node.js basics

Description du poste

Stripe is seeking a Technical Solutions Consultant for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers, including Bridge and Privy. You will coordinate cross-functional teams across Engineering, Product, and GTM to resolve complex issues and identify opportunities for growth.

The role requires strong API knowledge, excellent communication, and the ability to navigate fast-moving environments while building durable partnerships and delivering