Senior Technical Account Strategist

Stripe, Inc.; United States; Hybrid; USD 108,000 - 202,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will engage with executives and technical teams to understand needs, align solutions with Stripe products, and drive successful outcomes.

You will build trusted relationships, lead cross-functional projects, and help customers optimize their technical operations and global expansion with Stripe.

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and ability to solve complex user problems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at assigned accounts.
• Share context and resources with the broader Operations team to support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe.
• Work cross-functionally to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Create user-facing content that provides long-term solutions.

Skills

Client-facing experience

Product sense

Communication

API concepts

SQL

Technical troubleshooting

Relationship management

Education

Bachelor's degree

Job description

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will engage with executives and technical teams to understand needs, align solutions with Stripe products, and drive successful outcomes.

You will build trusted relationships, lead cross-functional projects, and help customers optimize their technical operations and global expansion with Stripe.