Cruise Sales Concierge

Norwegian Cruise Line; Florida; On-site; USD 38,000 - 64,000; Full time

Job summary

Norwegian Cruise Line is seeking a Personal Consultant in Sunrise, Florida to directly sell Regent Seven Seas Cruises products to consumers, building rapport and expanding travel sales. You will use CRM tools to identify opportunities, explain cruise options, and drive customer retention through proactive follow-up and high-quality service.

The role emphasizes strong communication, a professional telephone presence, and the ability to reach sales goals in a dynamic environment.

Qualifications

• Strong verbal communication skills.
• Professional telephone etiquette.
• Ability to multitask in a fast-paced environment.
• Minimum one year of sales experience; cruise sales is a plus.

Responsibilities

• Promote sales to direct consumers by initiating calls.
• Use CRM and campaigns to identify travel needs and present RSSC cruise products.
• Maintain quality customer relationships and deliver exceptional customer service.
• Meet retention goals and close sales to meet revenue targets.

Skills

Verbal communication

Telephone etiquette

Multitasking

Sales experience

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

Job description

Norwegian Cruise Line is seeking a Personal Consultant in Sunrise, Florida to directly sell Regent Seven Seas Cruises products to consumers, building rapport and expanding travel sales. You will use CRM tools to identify opportunities, explain cruise options, and drive customer retention through proactive follow-up and high-quality service.

The role emphasizes strong communication, a professional telephone presence, and the ability to reach sales goals in a dynamic environment.